cookie policy

Last Updated: January 27, 2026

Electric Express EOOD (hereinafter referred to as "We", "Us" or "the Company") uses cookies and similar technologies on our website (hereinafter referred to as "the Site") to improve user experience, analyze traffic, and provide personalized services. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

This Policy complies with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679), the Electronic Commerce Act, and the recommendations of the Commission for Personal Data Protection (CPDP).

On your first visit to the Site, we will ask for your consent to use cookies through a cookie banner. You can withdraw your consent at any time. If you do not agree to cookies, some features of the Site (e.g., personalized recommendations) may not work optimally.

1. What are Cookies?

Cookies are small text files that are stored on your device (computer, phone, tablet) by the Site. They help the Site "remember" information about your preferences and actions.

Cookies can be:

Session cookies: Temporary, deleted when the browser is closed.

Persistent cookies: Remain for a specified period (e.g., months) to remember settings.

First-party cookies: Created by our Site.

Third-party cookies: Created by partners (e.g., Google Analytics).

2. Types of Cookies We Use

We categorize cookies according to their purpose:

Essential Cookies:

Necessary for the basic functionality of the Site. They do not require consent, as the Site does not work without them (e.g., remembering cart items, login session).

Examples: _session_id, _csrf_token

Functional Cookies:

Enhance the experience (e.g., remembering language, product preferences).

Basis: Legitimate interest or consent.

Analytical Cookies:

Collect anonymized data about traffic (e.g., number of visits, popular products). We use tools such as Google Analytics.

Basis: Consent.

Marketing Cookies:

For personalized advertising and remarketing (e.g., showing offers for electric bikes on social media).

Partners: Google Ads, Facebook Pixel

Basis: Consent.

3. Purposes of Use

We use cookies to:

Ensure functionality (e.g., remembering orders)

Analyze behavior (to improve the Site, e.g., product popularity)

Personalization (product recommendations, newsletter)

Advertising (targeting offers)

Security (detecting abuse)

4. Managing Cookies

Consent and Withdrawal:

Through the cookie banner you can select categories (except essential ones). To withdraw: Go to "Cookie Settings" in the footer or delete cookies from your browser.

Browser Settings:

In most browsers (Chrome, Firefox, Safari) you can block or delete cookies in Settings > Privacy.

Opt-out Tools:

For Google Analytics: Install Google Analytics Opt-out Browser Add-on

For others: Visit www.youronlinechoices.com or www.aboutads.info

Do Not Track (DNT):

The Site respects DNT signals if they are enabled in the browser.

5. Third Parties and Sharing

Third-party cookies (e.g., Google, Facebook) are governed by their policies. We do not control their use, but they are limited to the purposes stated above. Data is shared anonymously and is not sold.

6. Cookie Storage

Duration varies:

Session cookies – until browser is closed

Persistent cookies – up to 24 months (e.g., for analytics)

7. Updates

The Company reserves the right to update the Policy. The current version is always available on the Site. Continued use is considered consent to the current version.

8. Contact and Rights

For questions or to exercise your GDPR rights (access, correction, deletion, data portability), contact us:

Electric Express EOOD

Address: Sofia, 2 Lea Ivanova Street

Phone: 0876 649 967

Email: sselectric.express@gmail.com

Complaints: You may file a complaint with the Commission for Personal Data Protection (CPDP) at: www.cpdp.bg